Sky Q, the new top of the range TV service from Sky, is starting to be installed in homes up and down the country, but is there anything you can do to get ready for the big day ahead of the Sky engineer coming to your house?

Having gone through the install process, here’s what we’ve learnt so you can get yourself ready for your own installation of Sky Q.

Sky Q is a completely new way of watching TV and runs on a completely different operating system from previously. That means you won’t be able to transfer anything you’ve recorded on your “classic” Sky box over to the new Sky Q box.

If you are thinking you’ll just wait until the Sky installer leaves and then try and access your old box once they’ve gone, you can’t do that either. The LMB (the bit that receives and processes the signal on the dish) is different, and because you’ll have a new viewing card, the new card won’t work in your old box.  

Pocket-lintSky scheduled

You’ll need to make a note of all the series linked shows you’ve set up as you’ll have to set them up fresh on the new Sky Q box. We forgot and are now having to rack our brains to remember what we series linked and what we didn’t. You can see what you’ve series linked on the “classic” Sky box in the Planner under the Scheduled tab.

Before the Sky engineer turns up to your house you should receive the new Sky Q Hub in the post. Rather than wait for them to unpack the box and plug it in, you might as well get the process started. It is also a good idea to then rename the network SSID to the same as your old one. That way you won’t have to change the network and password on all of your devices around the house.


Sky Q uses Wi-Fi to communicate between all the Sky Q devices in your home, whether that’s the Sky Q Hub, the Sky Q box, or the Sky Q Mini boxes. If you don’t have a good Wi-Fi signal the chances are it isn’t going to work.

If you know where the weak spots are, then the Sky engineer can help you when they arrive at in your house, without having to go through the process of trying to find them themselves. This is especially important if you are looking to get the Sky Q Mini boxes installed in a bedroom far away from the Sky Q Hub.

Sky Q supports the option for you to watch Sky Q from your iPad. We’re only talking a couple of minutes saved here, but downloading it before the Sky engineer comes will mean it’s all up and running ahead of time. It’s only available on tablet at the moment, so don’t go looking for it on your iPhone hoping you can have it synced to your iPad the way we did.


The Sky engineer will need to get to your dish to replace the LMB (the bit that receives and processes the signal). If you’ve got a load of clutter in the way that’s going to slow everything down. Help them by clearing it all out. It’s also worth noting that if your dish is up high, they might not be able to get to it without a consultation first.

They aren’t supposed to do it, but Sky Q does work over a wired connection if the Wi-Fi in your house is awful. A wired install isn’t as straightforward as it sounds and you’ll need either a direct wired connection from the hub straight into the Sky Q Mini box or if you go through a network switch for that network switch to be “hefty”.

In our install experience the system wouldn’t work with a cheap network switch from TP-Link or D-Link (sub £20), but it would work with the Netgear GS105E ProSafe Plus 5 Port Gigabit Ethernet Switch. In the future the Sky Q devices will be able to connect to each other using Powerline, but at the moment that feature isn’t turned on.


If you hear the Sky engineer refer to a guy named Ethan, that’s because Sky Q’s codename internally was Project Ethan, after Tom Cruise’s character Ethan Hunt. Hopefully, following these few simple tips, your install won’t be mission impossible.

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